What is Goodsfolk?
Goodsfolk is an online home décor store operated from India, serving customers across the United States with carefully curated products, secure online shopping, and reliable customer service.
Where are you located?
Our business is located at:
Goodsfolk
Shop No. 123, Burail, Sector-45, Chandigarh – 160047
Which countries do you ship to?
We currently ship across the United States (USA).
Orders
How do I place an order?
Simply browse our website, add your desired products to your cart, proceed to checkout, and complete your payment securely.
Can I cancel my order?
Yes. Orders may be cancelled before they have been processed for shipment.
If your order has already been dispatched, you will need to wait until delivery and then request a return in accordance with our Returns & Refund Policy.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible at jsingh7254@gmail.com.
Shipping
Where are orders shipped from?
All orders are processed and shipped from India.
How long does order processing take?
Orders are typically processed within 1–2 business days.
How long does delivery take?
Estimated delivery to the United States is 10–18 business days after dispatch.
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Which shipping carrier do you use?
We use trusted international shipping partners depending on your location and delivery requirements.
How much does shipping cost?
Shipping charges are calculated during checkout based on your delivery location and order details.
The final shipping cost will be displayed before payment.
Will I receive a tracking number?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Do you offer express shipping?
Currently, we only offer standard shipping.
Do you deliver to PO Box addresses?
Yes, where supported by the shipping carrier.
Customs & Import Duties
Will I have to pay customs duties or import taxes?
Orders shipped to the United States may be subject to customs duties, import taxes, or other government charges depending on local regulations.
These charges are not included in your purchase price and are the responsibility of the customer.
Returns & Refunds
What is your return period?
You may request a return within 30 days of the delivery date.
Do you accept change-of-mind returns?
Yes.
Items must be unused, unworn, in their original packaging, and returned within 30 days of delivery.
Customers are responsible for return shipping costs for change-of-mind returns.
What if my order arrives damaged or defective?
Please contact us within 30 days of delivery.
Please include:
- Your order number
- Description of the issue
- Clear photographs of the product and packaging
If your claim is approved, we’ll arrange a replacement, exchange, or refund.
Who pays for return shipping?
For approved returns:
- Goodsfolk covers return shipping for damaged, defective, or incorrect items.
- Customers cover return shipping for change-of-mind or other eligible non-defective returns.
How long does it take to receive my refund?
Once your returned item has been received and approved, refunds are generally processed within 1–5 business days.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Payments
Which payment methods do you accept?
We accept all major secure online payment methods available during checkout.
Is my payment secure?
Yes.
All payments are processed using secure encrypted payment gateways. Goodsfolk does not store your complete payment information.
Products
The product I received looks slightly different from the website photos. Is this normal?
Yes.
Product colours and appearance may vary slightly due to monitor settings, lighting conditions, manufacturing updates, or packaging changes.
What happens if a product is out of stock after I place my order?
If a product becomes unavailable after your order has been placed, we’ll contact you as soon as possible and offer an appropriate solution, such as a replacement (where available) or a full refund.
Customer Support
How can I contact Goodsfolk?
You can reach our customer support team using the following details:
📧 Email: jsingh7254@gmail.com
📞 Phone: +91 7289965674
🏢 Address: Shop No. 123, BURAIL, SECTOR-45, Chandigarh, 160047
What are your customer support hours?
Monday – Friday: 9:00 AM – 6:00 PM (IST)
Saturday & Sunday: Closed
How long does it take to receive a response?
We aim to respond to all customer enquiries within 1–2 business days.
Still Need Help?
If you can’t find the answer you’re looking for, our support team is happy to help.
📧 Email Support
📞 Phone Support
+91 7289965674
🏢 Business Address
Shop No. 123, BURAIL, SECTOR-45, Chandigarh, 160047